Refund & Cancellation Policy

Fabric Square is offered as a subscription billed one time per chosen billing cycle (monthly or yearly) in Indian Rupees, with no hidden fees. A subscription consists of a plan plus any optional business modules you choose, and the total is shown to you before payment is taken. We want you to be confident in your purchase, and this Policy sets out when you can cancel or change what you are subscribed to, and when you are eligible for a refund.

New organisations may be eligible for a free trial of up to 14 days. No payment is taken for the trial period itself. If you do not wish to continue, you can simply choose not to subscribe before the trial ends, and you will not be charged. The trial is available once per organisation.

If you are a new subscriber, you may request a full refund within 7 days of your first paid subscription activation. To qualify, you must request the refund within this 7-day cooling-off window using the contact details below or through your in-app billing section. Once approved, your subscription will be cancelled and your access to paid features may end.

After the 7-day cooling-off window, paid subscription fees are generally non-refundable for the portion of the billing period already used. If you cancel an active subscription, you may request a prorated refund for the remaining, unused portion of your current billing period, calculated from the date we process your cancellation request. The portion already used, along with any consumed add-ons or usage-based charges, is not refundable.

You can cancel your subscription at any time by either:

• Using the billing section within your Fabric Square account; or
• Contacting us at the email or phone number listed below with your account details.

Cancelling stops any future billing — each cycle is a one-time payment, so there is no recurring mandate to cancel. Unless you are within the cooling-off window or are issued a prorated refund, you may continue to access paid features until the end of the billing period for which you have already paid.

You may upgrade or downgrade your plan. When you change plans during a billing cycle, applicable charges or credits are adjusted on a prorated basis for the remainder of the cycle. Downgrades and their effects generally take effect from the next billing cycle unless otherwise stated at the time of the change.

a. Adding or removing a business module

Your subscription is made up of a plan plus the optional business modules you select — currently Sales & Purchase and Tailoring. You may add or remove a module at any time from the billing section of your account. A module change during a cycle is treated the same way as a plan change: the amount is adjusted on a prorated basis against the unused remainder of the cycle you have already paid for, and the adjusted amount is shown to you before any payment is taken.

Adding a module takes effect as soon as the adjusted amount is paid. Removing a module reduces what you pay from the point the change takes effect; it does not entitle you to a refund of the portion of that module you have already used. Removing a module also removes your access to that module's features — your data is retained and becomes accessible again if you add the module back.

Removing a module is not a cancellation of your subscription. To end the subscription itself, see our Cancellation Policy.

The following are not eligible for refund:

• Subscription fees for billing periods after the cooling-off window, except for an eligible prorated refund of the unused portion;
• Usage-based or add-on charges that have already been consumed (for example, WhatsApp message usage);
• Refund requests made after the applicable window or for periods already elapsed;
• Subscriptions terminated by us due to your breach of our Terms & Conditions or misuse of the Services; and
• Any third-party or bank charges that are outside our control.

Approved refunds are processed to the original payment method used for the purchase, through our authorised payment gateway partner. Once approved, refunds are typically initiated within 7 business days. The time for the amount to reflect in your account thereafter depends on your bank or payment provider and is outside our control. We do not issue refunds in cash.

If a payment fails or is not completed, the corresponding billing cycle is not activated and no charge is made. You may retry the payment at any time; we may suspend or downgrade your access until payment is received for the current cycle. Amounts already paid for elapsed periods remain non-refundable except as set out in this Policy.

If you believe you have been charged in error, please contact us first and we will work with you to resolve the issue promptly. Initiating a chargeback without contacting us may delay resolution and may result in suspension of your account pending investigation.

We may update this Refund & Cancellation Policy from time to time. When we make material changes, we will update the “Last updated” date above. The Policy in effect at the time of your purchase will apply to that purchase.

To request a cancellation or refund, or for any questions about this Policy, please contact us: